ServiceNow

Service Now-IT Service Management

(0 review)
Free
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Course Overview

Overview:

Service Now is a PaaS (Platform as a Service) provider of enterprise Service Management. ServiceNow simulation is used globally to define, organise, and mechanise the flow of work, removing dependencies on email and spread sheets to convert the delivery and service management for the enterprise. ServiceNow offers service management for every department in an enterprise including human resources, IT, facilities, etc

CertGlobal in India is offering an extensive training/workshop for the ServiceNow tool. The trainings are offered in two different aspects – as a standard ServiceNow training, covering the key concepts mentioned below, or as a customised package based on the needs of the customer.

The ServiceNow tool training course has been designed to help impart knowledge regarding the effective use of the tool’s user interface, its various features and applications, while also assisting in providing a detailed understanding of several concepts ranging from administration, configuration and development. The course is designed to provide trainees with the experience of ServiceNow tool from the perspective of the end user, support team member, administrator and developer.

Critical success factor:

Our trainers exhibit an experiential blend of process/technology and can articulate the contents both from the technical and functional aspects of the tool. This is critical for both technical consultants involved in day-to-day operations or during implementations of the tool in line with process requirements, as well as functional consultants involved in its functional testing, etc.

Course Features

  • Lectures8
  • Quizzes22
  • Duration10 day
  • Skill levelall
  • LanguageEnglish
  • Re-take courseN/A
  •   Course content 0/30

    • Key Concepts
    • Unit 1: Introduction to ITSM
    • Incident Management
    • Problem Management and change management
    • Service Request Management
    • Configuration Management Database
    • Unit 2: Introduction to Service-Now
    • Tool Introduction
    • Current Competitors
    • Releases, User Licenses, Using Wiki and Community
    • Unit 3: Basic administration
    • Customizing Home Pages, Form Layouts and list layouts
    • Adding Users to Groups, Granting Roles to Users
    • Introducing Applications and Modules
    • Creation of tables and Modules, Creating tickets and raising Requests
    • Creating SLA, Performance Metrics
    • Unit 4: Advanced Administration
    • UI Policies, Notifications
    • Dictionary Entries and Overrides
    • Data Policies, List Control and Calculations
    • Form Design, Update sets imports and Exports, Scheduling Jobs
    • Unit 5: Scripting
    • Business Rules, Client Scripts, UI
    • Glide record, Actions, Script Includes
    • Unit 6: Reporting
    • Bar Charts, Pie Charts, List Reports, Pivot Tables
    • Using scripting in Reporting, Scheduling Reports, Making Gauges
    • Unit 7: Cloning and upgrades
    • Need for cloning and ways to implement
    • Upgrading the instance for new Release

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